cartforge Terms of Service

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Welcome to cartforge. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the cartforge website, mobile platform, product catalog, and customer support channels. By using our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by cartforge, you confirm that you have reviewed these Terms, understand them, and agree to be bound by them together with all laws and regulations that apply to you. If you do not accept these Terms in their entirety, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be at least 18 years old, or have reached the legal age of majority where you live, before placing an order on this website.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Submit fraudulent transactions or place orders in bad faith;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without our permission;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell cartforge products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical error occurs, cartforge may correct the mistake and modify or cancel any affected order before it ships, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@cartforge.shop within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on cartforge's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to cartforge and is protected under international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, cartforge is not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from these Terms or your purchase should first be submitted to cartforge's support team for informal resolution.

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9. Changes to These Terms

cartforge may update or revise these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. Continuing to use our website or services after an update means you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cartforge
• Customer Support Email: support@cartforge.shop
• Customer Support Phone: 18088558023
• Physical Business Address: p.o box 777, waimea, HI 96796, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST